ITSM Service Now Architect

Fecha de publicación: 15 Abril 2020

IT Service Management (10+yrs) or Service Now (8+yrs), Total (10+yrs)


·         Technical expert in ServiceNow with a minimum 8 years working experience as Developer and Architect, 10 years overall in IT.

·         Bachelor’s degree is highly desired. Equivalent combination of education and experience may be substituted in lieu of degree

·         Experience with implementing multiple ServiceNow Service Portals across different domains in a large enterprise

·         Experience implementing and architecting ServiceNow modules: Incident Management, Problem Management, Service Catalog Management, Reporting & Analytics, and Change Management.

·         Experience with CMDB data migration from different tools.

·         Experience in integrating and architecting the Servicenow CMDB to external sources to collect CI data.

·         Good Knowledge of Reconciliation and Normalization process of Stale CI’s.

·         Thorough knowledge on the CI’s and Class relationships.

·         Good Knowledge in developing the CMDB dashboards and maintaining the health of the CI’s.

·         In-depth knowledge on the Mid Server setup, configurations and properties

·         Understands the workflow engines

·         Design and Architect ServiceNow CMDB and Discovery Jobs

·         Understanding of ITIL v3 and its components.

·         Expertise in ServiceNow scripting including JavaScript, AngularJS, Bootstrap, JQuery

·         Relational database expertise in relation to an enterprise software system (Oracle, Microsoft SQL, MySQL, etc.)

·         Expertise in developing across clients – Desktops, Mobile Apps etc

·         Understanding of Enterprise IT Architecture and Knowledge of system design and development used within Service Oriented architecture

·         Good Knowledge on Java script, HTML, CSS, and Angular JS

·         Expertise in handling Web Services – SOAP/REST

·         Good knowledge on Service mapping and Discovery.

New York